Customers shall place orders following the website’s latest ordering process then confirm the itemised summary of their order. Customers are required to supply all necessary delivery information such as delivery address, entry code, floor and any other useful details.

For first-time orders, the customer is required to enter his or her last name, first name, e-mail address and password. The password is strictly personal to the user. Items shown are subject to availability. Should an item become unavailable, GK Professional agrees to inform the customer as soon as possible. SHIPPING WITHIN 48 HOURS (business days – guideline time – subject to available stock). GK Professional cannot be held liable for any damage which occurs during delivery of orders.



GK Professional reserves the right to change prices without notice.



GK Professional will always confirm an order by sending an order confirmation e-mail. However, the order placed by the customer shall only be considered accepted once validated by GK Online Customer Services. In some cases, GK Professional may be required to ask the customer for additional information. GK Professional reserves the right to cancel any order if the customer fails to confirm his or her business details or fails to pay within 15 days.



NO CLEARANCE PRODUCTS CAN BE RETURNED OR EXCHANGED. All items OUTSIDE THE CLEARANCE CATEGORY can be exchanged within the statutory and contractual time period, except for those for which it is otherwise specified. In application of Article L 121-16 of the French Consumer Code, the customer is entitled to cancel within seven days from the date of delivery of the order.

If the customer exercises his or her right to cancel, all corresponding products must be returned in their original packaging, in perfect condition, accompanied by any accessories and instructions, and a return slip.


Any items returned incomplete, damaged or used will not be accepted for return. The customer must pay all return fees. Refunds shall be paid within 90 days at the latest from the date on which returned items are received. Refunds shall be paid by crediting the customer’s bank account or by cheque depending on how the order was paid for. To return an order, the customer must contact GK Online Customer Services and return the products within 8 days from receiving the order accompanied by the return slip provided in the package. Products must be returned to the address indicated on the return slip provided in the package.



GK Professional reserves the right to collect personal data.

Personal data provided by the customer or collected by specific functions enabled on the customer’s browser (e.g. Cookies or ActiveX) helps GK Professional make deliveries, improve the quality of its service and meet the needs of customers more closely. The customer agrees to allow GK Professional to use this data, notably for the company to send information related to its services and any special offers or promotions if the customer has signed up for the newsletter.

GK Professional agrees not to distribute this data to third parties. Pursuant to the provisions of France’s Data Protection Act of 6 January 1978, the customer is entitled to access and correct personal data, a right which can be exercised by contacting GK Online Customer Services.



For any query, the customer can contact our customer services department GK Online, for any questions relating to our products and sales.

For any questions regarding our website, please contact the Webmaster.



All material contained in the GK Professional website and any associated technology are protected by copyright, trademarks and patents. All the graphic design, house style, photographs and layout are the exclusive property of GK Professional. Any customer with his or her own personal website has the right to post a link on it pointing directly to the home page of GK Professional’s website provided he or she has obtained prior consent from GK Professional. Such a link does not constitute an implicit affiliation agreement. However, any link, even authorised, must be removed should GK Professional request it.



If any part of this agreement is declared unenforceable or invalid following a change in legislation, regulations or by virtue of a court decision, the remainder of these terms and conditions of sale will continue to be valid and enforceable. These terms and conditions shall apply for the duration of the time the services offered by GK Professional are on line. GK Professional reserves the right to modify these terms and conditions without notice.



These terms and conditions are subject to French law. Any legal dispute arising from the application of these terms and conditions of sale shall be subject to French law and only French courts shall have jurisdiction. Any dispute between GK Professional and any professional falls within the jurisdiction of the Paris Commercial Court, notwithstanding the plurality of defendants and/or introduction of third parties, even for emergency or interim proceedings either by summary or ex-parte proceedings.



Providing a debit or credit card number to the call centre by telephone shall constitute confirmation of the full order. In all cases, provision of the debit or credit card number on line and final confirmation of the order shall constitute confirmation of the full order pursuant to the provisions of the French law of 13 March 2000 for which payment of all items listed on the receipt will then become due. This confirmation serves as a signature and express acceptance of all operations performed on the website. The electronic records, stored on GK Professional’s computer systems under reasonable security conditions, shall be considered proof of all communications, orders and payments which occur between the parties.  Receipts, order confirmations and invoices are archived on a reliable and durable system in order to provide a true and lasting copy in compliance with Article 1348 of the French Civil Code.